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FAQ

Frequently asked questions

Everything board members usually ask before they choose a membership system, from the first week to data protection. Missing something? We are happy to help.

Nexpense dashboard with active members, monthly income, expenses and net balance

Getting started

How do we get started?

Register your association with a name, a short address (slug), your email and a password. You confirm your email, and your dashboard is ready. The setup checklist guides you through adding your first member, entering your billing address and inviting your team.

How long does the free trial last, and do we need a credit card?

The Starter trial lasts 7 days and has full access. No credit card is needed.

Can we import our existing member list?

Bulk import is not part of the product yet. You add members one by one, or they apply through your public registration page. If you have a large list, contact us and we will look at the best way to get you started.

How many people can use it on our board?

As many as you need. Team members are not limited or charged separately, and each gets their own permissions.

Members, portal and cards

How do members log in?

Staff invite members with an email address; each member sets a password and confirms their email. Every association has its own login page, so passwords are never shared across associations.

What is a digital membership card?

A page in the member portal with a QR code that identifies the member. Learn more on our page about digital membership cards.

Do members need an app?

No. The portal is a responsive website that works on any phone, tablet or computer. iPhone users can also add the card to Apple Wallet. See Apple Wallet membership cards.

Can Android users add the card to Google Wallet?

Not at the moment. Android users show the card from the member portal in their browser.

How does scanning work, and does it need internet?

Staff scan the QR code with their phone's camera and the member is looked up live. The staff device needs a connection. See QR code check-in.

Can people who are not members register for events?

Yes. If you enable public registration on an event, guests can sign up through a share link and receive a confirmation email with a cancel link.

Fees, accounting and billing

Can members pay their fee through Nexpense?

Not online. You record payments that arrive by bank transfer or cash, and you can show payment instructions on your registration page.

How does Nexpense know who has paid?

A fee payment is an income transaction in a membership-fee category, linked to the member, marked as done and dated in the period. The member list reflects that automatically.

Can we get an annual report?

You can download a PDF summary of income and expenses by category for any financial period.

What does it cost?

From €79 per year for up to 50 active members, with every feature in every plan. See pricing.

What happens when the trial ends?

Your association stays accessible in read-only mode until your first payment is recorded. Nothing is deleted.

Privacy, security and hosting

Where is our data stored?

Primary processing takes place in the European Economic Area. Nexpense is developed and supported in Luxembourg by NexClass.

Is Nexpense GDPR compliant?

We design for the GDPR: associations are isolated from each other, a data processing agreement is part of sign-up, members can unsubscribe, and you can delete everything. Your association stays responsible for its own lawful basis.

Who can see our members?

Only the people you invite, according to the permissions you set. For support, a Nexpense administrator can open your association through a clearly marked support session.

Can we delete our data?

Yes. Staff with full access can permanently delete the association and all of its data from Settings. It cannot be undone.

Languages and technical questions

Which languages are available?

English, French and German for the whole product, including emails and the member portal.

Do we have to install anything?

No. Nexpense runs in the browser on desktop and mobile, so there is nothing to install or update.

Is the website accessible?

We build to a WCAG 2.2 AA baseline: keyboard navigation, visible focus, skip links and labelled controls.

Whom do we contact for help?

Use the contact form on our home page and we will get back to you.

Still have a question?

Write to us, or start the free trial and see for yourself.

7-day free trial · No credit card needed